As V B6 is useful for the nervous system of human body, in the same way Mediation of the business process system improves operations in business. Here, many companies are claiming to have strong digital interface for their customer, marketing and sales operations. They solved the specific problem they encountered, however what about handle problem not yet arrived. Moreover, these companies are not having truly implemented internal operational strength as internal processes are manual and in control of human nature. That mean strong person makes them good going and at the same time a weak performer can make them less performing processes. Trust me, there need to be really a mediated implementation of process management to strengthen all external situations like market change, policy changes, the multi-culture multi-geography extension of business, working under multiple government policies due to global business presence.
“Digital Inside”, mostly not yet done or just done partially!
I have witnessed that many bigger organizations yet not having a real Digital Inside that is because of end to end automation and integrated business processes. Most of IT implementations are rather a record management system. A lot of initiative has been taken by the leadership of the organization, however, it doesn’t catch up in-depth top to down integrated implementation of processes. Sometimes, it is more like marketing of implementation is done on branded products rather focus on understanding the real value of investment done by the organization. Even, many times follow what others are doing, let go the same way without having thoughtful analysis in the context of your business like these days hype of RPA, AI, ML, BigData, etc.
Without adopting business process automation and management methodology and system, how can a bigger organization guarantee a good experience to all its stakeholders? In one the report of Mc Kinency that only 37% of processes have been automated, I believe, it is even much lesser in reality.
Even, I have personally observed so many times, that an important vendor or customer-related processes become inefficient because of human inefficiency, depends on human efficiency allocated to take the process forward. Here, what if rather processes become self-sufficient to drive expected performance irrespective of particular human efficiency not ERP way rather BPM way. Most of the processes should be auto-initiated based on event or time schedule.
Most of the organizations have taken their IT initiatives, which finally end up with the same silos implementation around the monolithic ERP system. seems to be only full proof technology, doesn’t need much of innovation, risk, etc.
However, according to one of Google’s recent reports, ERP covers only 20% of processes in the medium to large organizations. How about the majority of unorganized or unstructured processes, which are 80% of total operations. This 80 % of operations are driven by email and excel-sheet, which are completely under the blessing of humans, which is variable in nature.
These emails and excel sheets are a few major tools actually to drive most of the business operations including internal and external almost everywhere in the world. Ultimately, these emails copy or excel-sheets become well-printed copy to present to concern person manually. You might agree with me that such email and excel are quite easy, unstructured, loosely coupled and passive tools to drive your businesses.
Now, questions are about how we get real value, how we can make things better and let digital technology to drive your operations more efficiently.
Here, I strongly suggest maximizing the use of a business process management approach and platform to establish a digital nerve system in your organization. And, ensure every end is connected to enable correlation, hence Digital IQ in the organization.
A day before I was reading an article about the major reason for driving buyer decisions is marketing emotions or logical reasons. Here, it is a true fact that marketing drives emotions for purchase decisions most of the time. At the same time, the business leaders also well experienced to understand what would benefit their organization, still many times, they are forced to follow the trend of the industry, marketing hype and without digging the surface.
Marketing directly or indirectly can easily create a perspective of the product and to sometime artificially drive the need in the market by a lot of articulated articles to somehow align buyers towards its need. Even, many “strategy and consulting” companies, who define trends in the market drive preset hypes created around those products due to the commercial’s interest.
The second important reason, which affects the buying decision is the references, who else is using particular products and makes it easy for them to decide without taking any risk on own shoes. Definitely that reduces the risk, however, it also reduces the understanding of the actual need of the product in the context of their organization.
I have quite observed, almost every other organization is following the same pattern except a few who really want to disrupt and want to take the risk to think or rethink differently and build an ecosystem not just to the specific problem, but to solve many things while solving that one problem.
Rather following the rule of the same game everywhere, its time to do meditate every day every time about ‘what is right’, ‘how much we actually understand’, ‘what fits well’ and most importantly ‘what does it mean’ in context of your organization before you plan to invest your budget.
Digital Inside is still a long way to go in Government!
A reality check in government departments in many states by the team. Actually, we found internally almost all the departments are functioning with traditional paper based processes even current software system not enough to drive things easily! They seems to more comfortable with traditional way to operation. Even, it is risky and cumbersome to operate manually. Does that means government require a revolutionary changes to establish digital IQ in their processes by establishing integrated digital nerve system in core of their operations?
Build Organization Digital IQ with bpmEdge – An integrated full stack platform let you Digitally Connect Everything to Everything
Build Digital IQ of an organisation by embracing bpmEdge BPMS software platform by implementing an integrated digital nervous system. The bpmEdge software platform aim to help companies orchestrate resources, route work to the right people, automate routine manual tasks, and enable self-service where none existed before.
In a business landscape where companies need to be more agile and ever, always ready to pivot, the bpmEdge BPMS software platform helped line-of-business and IT departments align their goals and work together more efficiently.
Pericent is taking proactive efforts to extend capabilities of bpmEdge BPMS software platform by building various adapters to extend bpmEdge work-step’s library for essential technology frameworks.
These adapters are used in modelling and implementation of processes with certain advance functions like artificial intelligent decisions, machine learning, google vision and video analysing adapters and even big data analytics.
- OmniChannel Strategy, here bpmEdge as BPM technology platform plays a critical role to successfully achieve Digitisation and Omni-channel strategy across the enterprise. Digitalisation cannot be achieved without aligning back-end processes with front end (consumer facing business areas), and BPM can be the key enabler for that.
- Artificial intelligence/machine learning/cognitive API adapters in bpmEdge BPMS platform would be ready to integrate with AI platform like Google Cloud AI. It enable the ability to automate and update decisions based on continuous evaluation of incoming data within particular business process.
- Internet of Things devicesrepresent in form of adapters as system activity that integrate with any particular business to activate when sense a signal event and do respond to events and information about their environments and even how products are being used.
- Data analyticsplugged in bpmEdge BPMS platform can centralise data and provides insights to decision makers and applications based on data coming in from across their enterprises and beyond.
- Robotic process automationenables the automation of routine manual tasks with integrated tagUI framework.
- Business Rules management integrated using Rule Task in bpmEdge BPMS platform enable decision makers to assemble, on demand, decision matrix and Ruleset that drive business processes.
- Micro-servicesadapters in bpmEdge BPMS platform provide the means to quickly place and launch essential applications when are where they are needed.