PERICENT - A DOCUMENT AND PROCESS AUTOMATION COMPANY
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bpmEdge BPMS Software Platform support execution of unstructured processes including case management process, were multiple processes are group together as a case.
When the work that happens in an organization we normally think in terms of processes. Here, processes are a set of activities or tasks that when completed together accomplish a business goal. Is that simple enough right? Not quite.
The structured processes have clearly defined start and end states, and they have a clear set of activities and tasks that happen to reach the end state (it follows a repeatable pattern).
These processes are known as ad-hoc, informal, expert, case etc. Unstructured processes have a start, but the activities and tasks are not necessarily consistent, and the end state is not predictable.
Do you know which type of processes most of the organizations are running on? Unstructured. And that’s why BPM solutions are so vital to the success of an organization.
These include processes that manage compliance and regulations, perform exception handling, involve contract management, require investigation and collaboration and so on. Here are few specific examples,
There are many common characteristics of unstructured processes
It is not just one single person involved the process. Here, each instance of the process requires a lot of collaboration with different parties including both internal and potentially external to the organization. This collaboration might be to get certain information, to discuss issues and options, perform activities and so on.
Decisions in an unstructured process are based on a lot of information, and this information can come from many different people, places, and systems.
There is no particular answer or end-result in an unstructured process. Each step, or activity, each decision is driven by the previous one and depends on the knowledge and thinking of the person managing the process.
There is no definite way to complete an unstructured process. Each next step depends on the previous one, and could be completely different every time you run the process. The steps and information needed are determined on the fly using the person’s judgment in coordination with the events and any rules and guidelines.
Business processes can also be semi-structured which means part of the process follows a clearly defined repeatable pattern while other parts are unstructured and based on the knowledge and decision-making of the person managing the process.
Normally, unstructured processes are handled by knowledge workers. Knowledge workers are the insurance agents, the financial analysts, the mortgage brokers, the doctors and lawyers, software engineers, scientists, and so on.
“The main criteria of a knowledge-worker are that that they think for a living.”
It’s not just knowledge workers, however executives, boards of directors, and anyone who performs work to support a business objective uses unstructured processes.
Unstructured business processes that quite important to business, this is where much of the work is done that drives the business forward. It is important to know that a majority of an organization’s processes are unstructured, you can’t afford to ignore them.
Here’s why:
You can’t decide if it’s time to look at entering new markets or creating new products to continue the forward momentum of your business. So you gather together a group of people in the business to look at the opportunities available to you. This is the start of an unstructured process that includes deep research into how your business is doing today and what markets it’s most successful in; what products are being created and requested by customers; what’s happening in the world related to your business; and so on. It requires discussions and collaboration between internal stakeholders and knowledge workers, external research firms and business communities. It requires a group to think about the options and decide as they move through the investigation process which path seems the best to take. Simply put: without innovation, your business will stagnant.
Maybe it’s a complaint from a customer or the processing of an insurance claim or request for additional financing. These processes are all unstructured or semi-structured, and the result is a happy – or unhappy – customer. Happy customers are satisfied customers. They advocate on your behalf, purchase additional products and services and drive the overall success of your company.
Whether your organization needs to follow strict regulations or they need to adhere to important compliance guidelines, unstructured processes ensure you are compliant. Regular audits are unstructured processes that move through the process of determining if rules are followed, where issues may lie, and how to resolve them. Non-compliance can mean losing an important certification, or it can be thousands of dollars in fines – either way you need to have the processes in place to ensure your organization is on track.
We seem to pay a lot of attention to structured business processes because they are easily identified, modeled and automated. But they comprise only a small portion of the processes that happen in most organizations today.
As digital transformation continues to take on a more critical role for success, organizations need to focus on the unstructured processes that drive innovation and creativity and keep customers happy.
See our line of products docEdge DMS and bpmEdge BPMS in Action!
Whether your organisation is looking to go paperless or to automate business processes, our line of products are the Umbrella Platforms for your needs.
Schedule a demo today with one of our solution consultants.
PERICENT - A DOCUMENT AND PROCESS AUTOMATION COMPANY
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FEATURES | Enterprise Edition |
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Access Controls | |
Encryption | |
Version Control | |
OCR for Image Text Search | |
Bulk Upload and Download as Zip | |
Full Text Search | |
Stamping | |
eForms Management & Publish | |
Direct Email Capture & Email Filter | |
Document Sharing via Email(ticket/download) | |
Document Rating | |
Document Tags | |
Document Archiving | |
Backup Management | |
Document Indexing | |
Metadata & Template Management | |
Document Sharing via Email | |
Collaboration | |
Compliance Management | |
Detailed Audit Trail & Reporting | |
Multi Tenancy | |
Workflow Design & Execution | |
Multi-lingual Support | |
LDAP / Active Directory Access | |
Web Services API | |
Document Scanning & Capturing | |
Meta Template & Tagging | |
Document History | |
Google Docs/MS Office Integration | |
Watched Folder Document Indexi | |
Sharing Document with other Tenant & Publically | |
Document Annotations | |
Digital Signature | |
Event Subscription & Notifications | |
Event Calendar/Scheduling Task | |
Mobile App (Android/iOS/Windows) |
Key Features | Standard Edition |
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Configure different levels of permission to multiple users or roles. | |
Encrypted Transmission and Storage of Documents | |
Transparently manage and control multiple versions of any document | |
Optical Character Recognition for text search on any Image Document | |
Bulk Upload of Multiple Documents and Download Multiple Document as Zip | |
Document Searching by Full text, Meta Data, Tag and Many More. | |
Design, Edit, Control and Apply Multiple Stamps | |
Capture Data and Generate Predefined Documents in PDF using eForms | |
Direct Email Capture by Individual User & Email Filter | |
Document and Folder Sharing to External Parties via | |
Document Rating by Multiple Users | |
Apply Multiple Free or Predefined Tags on Documents | |
Configure Document Archiving Bundle of Old Documents | |
Backup Management | |
The document gets Automatically Indexed in the Repository | |
Configure Different Metadata Template to Assign Category to a Document and Custom Indexes | |
Various Options to Share Documents via Email (Attachment, Encrypted Document, Download Ticket) | |
Built-in Calendar, Task Definition and Assigning to Multiple Users | |
Various Compliances ISO 9001:2018, ISO27001, SEC etc | |
Detailed Audit Trail of User Activities | |
Setup of multiple isolated repositories with specific users | |
Very Simple to Design of Various Document Intensive Proceses like Various kinds of Approvals | |
It supports the search of documents in different languages | |
LDAP / Active Directory Access | |
External Integration API | |
Document Scanning & Capturing | |
Meta Template & Tagging | |
Document History | |
Google Docs/MS Office Integration | |
Watched Folder Document Indexi | |
Sharing Document with other Tenant & Publically | |
Applying Multiple Annotations on Document Preview and downloading PDF document with annotation | |
Configure Organization Level Digital Signature and Digitally Sign any document by users of the system | |
Monitor Documents with Event Subscription & Notifications. | |
Event Calendar/Scheduling Task | |
Mobile App (Android/iOS/Windows) |
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