Case Studies | BPO Industry 

Account Payable Outsourcing (Renault)- Genpact Limited, India

Implemented a complete solution for “Automation of account payable outsourcing process for Renault, France”

The Client

Genpact Limited (End Client: Renault)

Genpact Limited is known as kind of godfather of the Business Process Outsourcing Industry.

At Pericent, we are a very experienced team in the implementation of various business process outsourcing solutions, we participated in the implementation of various solutions i.e. Account Payable Outsourcing Process. These solutions automate these processes to enable keep track for a work assignment, monitor the processing status of the documents via SLA and TATA notifications and reports, rules-based workload distribution, work-queue assignment, and quality control, etc.

Challenges

AP process implementation is needed to handle outsourcing of all the invoices from Renault to Genpact for work distribution, data entry, quality check, approval, posting to ERP.

It was challenging for clients to handle the outsourced process manually or by the traditional application.

• No flexibility to configure the policies and flow.
• No way to track the status of the case received from the client.
• Difficult to monitor workload distribution.
• No way to configure a work queue assignment based on parameters.
• Difficult to handle quality assurance of the delivery.

Solution

PERICENT has modeled and implemented various such workflows for handling BPO processes with capabilities to automate Work distribution, SLA Monitoring, Batch Sampling, Quality Assurance, various reports like TAT, SLA, and Quality etc.

To enable real-time tracking to outsource processes. Automated work distribution and load balancing of work cases. SLA monitoring and notification to take necessary action if needed. Implementation process to assure quality and audit trail of delivery.

Business benefits

It was built as the business-critical application for Genpact to handle the processing of the Renault invoice in compliance with agreed  SLA and TAT with the client. Now, GENPACT can better track the overall performance in real-time and ensure the quality of service delivery for the outsourced process. Better accountability and processing time of cases.

Technology Used and Architecture

SBM 7.0 (SP1), Oracle 10g

Process Model

Account Payable Outsourcing(Johnson Diversey) - Genpact Limited, India

Successfully implemented automation of account payable outsourcing process for Renault, France

The Client

Genpact Limited (End Client: Johnson Diversey)

We are a quite experienced team in the implementation of various business process outsourcing solutions, we participated in the implementation of various solutions i.e. Account Payable Outsourcing Process. These solutions automate these processes to enable keep track for a work assignment, monitor the processing status of the documents via SLA and TATA notifications and reports, rules-based workload distribution, work-queue assignment, and quality control, etc.

Challenges

AP process implementation is needed to handle outsourcing of all the Renault invoices to Genpact for work distribution, data entry, quality check, approval, posting to ERP.

It was challenging for clients to handle the outsourced process manually or by the traditional application.

• No flexibility to configure the policies and flow.
• No way to track the status of the case received from the client.
• Difficult to monitor workload distribution
• No way to configure a work queue assignment based on parameters.
• Difficult to handle quality assurance of the delivery.

Solution

PERICENT has implemented account payable process to handle from receive of outsourced invoices from Renault to Genpact in a very structured manner in different work queue as the type of invoices and allocation of invoice processing work to various associated, thereafter quality check process and approval of invoices using multiple approvals level both serial as well as parallel approval.

Business benefits

It was built as the business-critical application for Genpact to handle the processing of the Renault invoice in compliance with agreed  SLA and TAT with the client.

Technology Used and Architecture

SBM 7.0 (SP1), Oracle 10g

Process Model