Consulting & Services
We offer optional professional services that are customized to solve all your specific business needs. Our staff is specialized in document management solutions, so you will save a lot of time and money in deployment, system migration, integration, and business process implementation.
You don’t need particular skills to deploy and fine tune docEdge DMS, since our prerogative is to give you the most simple document management system available in the market, but in any case you can always count on or multi lingual team for Professional Services. We can assist you, perhaps in your preferred languages or through direct intervention of our local partner.
Professional Services are particularly appreciated in those situations where you don’t have in-house technical resources, so that our professional services can guarantee an easy and fast way to perform a successful deployment.
In order to expedite the deployment and integration of a Document Management System we provide following services
Professional Services Overview—Reduce Risk while Increasing Value
The Pericent Consulting & Professional Services team eliminates the risk associated with investing in a new technology, while lowering your total cost of ownership. Our seasoned team offers peace of mind before, during and after your Business Process implementation. While keeping in mind our end goal: A rapid return on your investment.
Leveraging a rich knowledge base over the last 10 years, Pericent has successfully deployed hundreds of real-world processes.
Pericent Services provides a wide range of programs that ensure the rapid implementation of your automated BPM solutions. And with a highly trained staff of workflow consultants, you can be assured that your implementation will be done securely and provide maximum performance, reliability and scalability.
SYSTEM INSTALLATION SERVICES
A proper installation is important of every reliable system. The Pericent Installation Service would ensure that your installation matches the requirements and is configured correctly to handle your needs.
In order to ensure a appropriate configuration an experienced Pericent Product Specialist will work closely with you, onsite and via telephone. The successful installation will be completed with a custom documentation and backup recommendations.
PERICENT PRODUCT HEALTH CHECK SERVICES
Every system needs to be performing on its full scale in order to get maximum output. Sometimes configuration settings and bottlenecks cause the systems to not work efficiently and the desired goals cannot be achieved.
Pericent has created a set of tools and procedures to test and confirm the current running state of your Pericent environment. After thorough examination from an Pericent Product Specialist, we’ll give you a detailed report on findings, and suggest ways to help, fix and optimise your system usability and processing capability, as well as identify potential issues that may impact production. If needed, our Product Specialist can assist with applying the suggested changes.
Emergency System Support
In emergency situations, such as a system down or critical issue, Pericent needs remote access to the affected system in order to check, investigate and analyse the issue. If your company’s security policy does not allow remote access to your system, Pericent product experts are ready to visit you to provide the Emergency System Support in order to help. The Emergency System Check Service will aid in identifying the issue quickly and effectively. It is one of Peircent Health Check Services and will be delivered as an on-site visit for two days in order to investigate the issue.
PERICENT PRODUCT UPGRADE SERVICE
Ensure a Smooth Upgrade and Migration with the Pericent Product Upgrade Service
Pericent supports the upgrade of its software (deployment) and required hardware in an IT environment. Good resource planning and management are essential to package and distribute a release successfully. The Pericent Upgrade Service (as part of Pericent products Release Management) takes a holistic view of a change to a BPM environment and ensures that all aspects of an upgrade, both technical and non-technical, are considered together.