Archive for November, 2019

“Digital Inside”, mostly not yet done or just done partially!

“Digital Inside”, mostly not yet done or just done partially!

I have witnessed that many bigger organizations yet not having a real Digital Inside that is because of end to end automation and integrated business processes. Most of IT implementations are rather a record management system. A lot of initiative has been taken by the leadership of the organization, however, it doesn’t catch up in-depth top to down integrated implementation of processes. Sometimes, it is more like marketing of implementation is done on branded products rather focus on understanding the real value of investment done by the organization.  Even, many times follow what others are doing, let go the same way without having thoughtful analysis in the context of your business like these days hype of RPA, AI, ML, BigData, etc.

Without adopting business process automation and management methodology and system, how can a bigger organization guarantee a good experience to all its stakeholders?  In one the report of Mc Kinency that only 37% of processes have been automated, I believe, it is even much lesser in reality.

Even, I have personally observed so many times, that an important vendor or customer-related processes become inefficient because of human inefficiency, depends on human efficiency allocated to take the process forward. Here, what if rather processes become self-sufficient to drive expected performance irrespective of particular human efficiency not ERP way rather BPM way.  Most of the processes should be auto-initiated based on event or time schedule.

Most of the organizations have taken their IT initiatives, which finally end up with the same silos implementation around the monolithic ERP system. seems to be only full proof technology, doesn’t need much of innovation, risk, etc.

However, according to one of Google’s recent reports, ERP covers only 20% of processes in the medium to large organizations. How about the majority of unorganized or unstructured processes, which are 80% of total operations. This 80 % of operations are driven by email and excel-sheet, which are completely under the blessing of humans, which is variable in nature.

These emails and excel sheets are a few major tools actually to drive most of the business operations including internal and external almost everywhere in the world. Ultimately, these emails copy or excel-sheets become well-printed copy to present to concern person manually.  You might agree with me that such email and excel are quite easy, unstructured, loosely coupled and passive tools to drive your businesses.

Now, questions are about how we get real value, how we can make things better and let digital technology to drive your operations more efficiently.

Here, I strongly suggest maximizing the use of a business process management approach and platform to establish a digital nerve system in your organization. And, ensure every end is connected to enable correlation, hence Digital IQ in the organization.

Posted in: Business Process Management

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Technology Product Adoption via Marketing Emotions or Emotionless Meditation

Image result for Marketing emotions or meditation

A day before I was reading an article about the major reason for driving buyer decisions is marketing emotions or logical reasons. Here, it is a true fact that marketing drives emotions for purchase decisions most of the time. At the same time, the business leaders also well experienced to understand what would benefit their organization, still many times, they are forced to follow the trend of the industry, marketing hype and without digging the surface.

Marketing directly or indirectly can easily create a perspective of the product and to sometime artificially drive the need in the market by a lot of articulated articles to somehow align buyers towards its need. Even, many “strategy and consulting” companies, who define trends in the market drive preset hypes created around those products due to the commercial’s interest.

The second important reason, which affects the buying decision is the references, who else is using particular products and makes it easy for them to decide without taking any risk on own shoes. Definitely that reduces the risk, however, it also reduces the understanding of the actual need of the product in the context of their organization.

I have quite observed, almost every other organization is following the same pattern except a few who really want to disrupt and want to take the risk to think or rethink differently and build an ecosystem not just to the specific problem, but to solve many things while solving that one problem.

Rather following the rule of the same game everywhere, its time to do meditate every day every time about ‘what is right’, ‘how much we actually understand’, ‘what fits well’ and most importantly ‘what does it mean’ in context of your organization before you plan to invest your budget.

Posted in: Business Process Management

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Is AI the Future of Work, or Work of the Future?

Artificial Intelligence is Going to be a Major Game Changer for Industrial Revolution, Which way will it sail?

Linked In Post

There is no doubt that our generation witnessed the roots of the upcoming industrial revolution due to the implementation of AI. Robots are going to be the main reason for flipping the face of upcoming industrial environment. Are you ready to handover your crucial tasks to a robot? However, it might sound exciting but safety and economic transformation are crucial concerns to think of. How to save humans from robotized systems in case something goes wrong? Will we have reduced salaries because of some tasks being done by robots? Will human work-force requirement drastically slope towards the south? To give an answer to these questions, it is unavoidable to regulate the process of AI development and the integration of humans and computers.

90% of Jobs Now Require IT Skills
Millions of people still with insufficient Basic IT skills
Digitization created Millions of New Jobs
Human work is being evaded by the robots

Now how all these will be lined up in a productive way?

Will AI Ever be Better Than Us?

Artificial Intelligence (AI) has a long way to go before competing with humans. Undoubtedly, robots are much better than humans in computing and doing repetitive tasks. Basically, there are two types of AI: Weak and Strong. The neural networks that serve as a base of modern AI devices look like having the same working principles as a natural human brain, but actually they haven’t. Neither robotic programs can analyze and make particular decisions as effective as humans nor even surpass them. Thus, comparing AI and human intelligence is reasonable.

However, robots might beat humans doing various planned tasks but it can turn scarier to trust a machine in decision-making prospects. Resultant, it is good to support AI to lessen the workload of humans but an evasion of human interference is not what a cool idea. Apart from that, we have to think about how society will accept robots who would deal with lots of day-to-day issues instead of humans. This is a future challenge for science communicators and journalists, as they will have to explain to people how to live in this new world.

Posted in: Business Process Management, Document Management System, Learning Topic

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