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Privacy Policy

  • Privacy Policy

Effective Date: 8/8/2014
Last Updated: 17/10/2022

At PERICENT BPM AND DMS SOFTWAE (P) LIMITED (“PERICENT“, “we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal and business information across our websites, platforms (bpmEdge® BPMS and docEdge® DMS), and related services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, job title, company name
  • Contact details submitted via website forms, support requests, or demos
  • Billing or invoicing information (only when needed for transactions)

b. Usage Information

  • IP address, browser type, access times, and referring websites
  • Page views, session duration, and click-stream data for analytics

c. Platform/Application Data

  • User activity within bpmEdge® or docEdge® (if hosted or subscribed)
  • Workflow design data, document metadata, logs, and configurations
  • No document content or confidential data is shared without consent

2. How We Use Your Information

We use collected information to:

  • Provide product demonstrations, support, and onboarding
  • Improve our software, services, and customer experience
  • Respond to inquiries, troubleshoot issues, or follow up on requests
  • Send transactional or promotional emails (with opt-out options)
  • Fulfill contractual, legal, or compliance obligations

We do not sell, rent, or trade your personal data to any third party.

3. Data Protection & Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.

Our platforms and processes follow industry best practices and align with:

  • ISO 9001 & ISO 27001 standards
  • GDPR principles (where applicable)

4. Data Retention

We retain user data only as long as necessary:

  • For the purpose it was collected
  • To comply with legal, contractual, or audit requirements

Platform data for hosted customers is retained per their subscription agreements and deleted upon request or contract termination.

5. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request corrections or deletion of your information
  • Withdraw consent for communications or specific data use

To exercise these rights, email us at privacy@pericent.com

6. Cookies & Tracking Technologies

Our website and platform may use cookies or analytics tools (e.g., Google Analytics) to understand how users interact with our content and improve usability.

You can control cookie preferences through your browser settings.

7. Third-Party Services

Our website may contain links to third-party websites or integrations (e.g., ERP, CRM). We are not responsible for the privacy practices of those external services.

8. Children’s Privacy

Our services are intended for business and enterprise users. We do not knowingly collect personal data from individuals under 18 years of age.

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Continued use of our services implies acceptance of these changes.

10. Contact Us

For any privacy-related inquiries, contact:
📧 privacy@pericent.com
📞 +91 [Insert Number]
🌐 www.pericent.com

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