BPM is an umbrella platform for executing, monitoring, analyzing, improve end to end business processes, as everything that happens in an organization is part of a business process. It ensures everything is in sync including across, customers, departments, vendors, governmental, social interfaces.
It can’t be built by implementing one major BPM project in an organization as I did notice in the majority of case studies I have read till now talk about the implementation of 1-2 major processes to achieve organization-wide results of efficiency. I strongly believe that it is rather a continuous step-by-step implementation of the BPM project with year to year agenda, which is accountable on ROI.
The complete Business Process Management eco-system implementation includes Mash of processes of various categories like conscious processes to execute day-to-day interaction, sub-conscious, which are background processes. I also noticed in various major organizations the IT infrastructure has lots of Island of proprietary technologies, even keep adding/changing more ready to use solutions every years to accomplish short terms results.
Here, the BPM eco-system can primarily serve as an umbrella platform to accommodate existing legacy systems underneath as well as integration with new upcoming business requirements.
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